How can we help you?

All our prices are including VAT & import fees, excluding shipping costs.

More information you can find in my Hunkemoller.

You will receive an invoice with your order and it will be attached to your shipment email. On your “My Hunkemöller” page you can view all your orders by clicking on “Order History".

A Hunkemöller gift card is a gift voucher of which you can determine the value yourself. Perfect to surprise a friend with. You can use the Hunkemöller gift card in our stores and online. Keep the Hunkemöller gift card safe, even after use! Refunds of your purchase with the Hunkemöller gift card will be refunded to the same card.

You can redeem Hunkemöller Membercard credits in all of our stores.

Here you can find our actual promotions.

You can redeem your discount code or voucher in your shopping basket. Fill in your code and click on “Add promo/voucher code".

Shopping on Hunkemoller.com is very safe. We use the secure SSL method for browser traffic. This means that your personal information is encrypted and cannot be read by third parties.

We comply with all the privacy regulations and other legal requirements. Read more about security and privacy on our Privacy Policy in the footer.

How long it takes to process a payment depends on the payment method. If you pay with PayPal, the amount is usually debited immediately from your PayPal account. If you pay by credit card, the amount is only debited when your order leaves the warehouse.

Yes, that is possible. If you have saved enough Passion Points you can redeem the credit in the check-out.

For each item you return, the amount is proportionately transferred back to your (digital) member card. It can take a few days until this happens. 

The following payment methods are available on Hunkemoller.com:

1.Credit card. We accept Mastercard, Visa and American Express.

2.Paypal and Paypal Express.

3. Apple Pay

4. Klarna Pay in 3 installments

5. Amazon Pay

Yes, redeemed shop credit will be added back onto your Membercard when you return your order online or bring it back in store. This can take a few days before it’s processed.